TYPE:ServiceMODEL:TiguanYEAR:2022
Service completed timely.
Average Score (277 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2023
TYPE:ServiceMODEL:AtlasYEAR:2024
Staff was honest and straight forward to deal with. Salesman was even nice enough to show us the new ID Buzz when he knew we were not going to buy one - just wanted to see it up close.
TYPE:ServiceMODEL:Jetta GLIYEAR:2024
I am very disappointed with my recent service experience. My vehicle is experiencing visible smoke from the exhaust, which I understand has been a recurring issue among many 2024/2025 VW models. Instead of properly diagnosing the problem, the dealership dismissed my concerns without providing evidence or offering a real solution. Other VW owners have had this same issue resolved under warranty with valve stem seal or cylinder head replacements, which are widely reported as the root cause. Despite this, I was not given clear answers or support, and I feel my concerns were brushed aside. I purchased this vehicle with the expectation of reliability and proper warranty support. Being refused serious consideration for a known problem is unacceptable. I urge VW to ensure consistency across dealerships, hold them accountable to warranty obligations, and provide a permanent fix for this issue so that customers don’t have to fight for the support they were promised.
08-18-2025
Vehicle has aftermarket cold air intake which voids the turbocharger that is failing.
TYPE:ServiceMODEL:TiguanYEAR:2019
Honest, great feedback, open communication
TYPE:ServiceMODEL:TiguanYEAR:2019
Always on time ,techs and service is available when you call.
TYPE:ServiceMODEL:TiguanYEAR:2024
Excellent staff! Quick service, nice waiting room with good internet.
TYPE:SalesMODEL:TiguanYEAR:2025
Ross Maxam is my all time favorite manager at Driver's Village. He has been a common denominator in all 5 of my vehicle purchases since 2018. This time, he had me work with Sales Specialist, Larry Connors. Larry was amazing. He even worked on his day off! He took my purchase seriously and treated me like family. I couldn't have asked for a better sales representative to work with.
TYPE:ServiceMODEL:TiguanYEAR:2021
I put the wrong day on my calendar and showed up a week early by mistake. The team had an opening and squeezed me in!