TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
All staff professional and informative.
Average Score (266 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2019
TYPE:ServiceMODEL:Jetta GLIYEAR:2019
Service was initially scheduled at some point in August, for a date in September. So about a month out. A few days prior to the service, advisor called to tell me part was not available and he put in order for the part that was needed. I never heard back until I called a few weeks later, call center answered so had to transfer me to parts department to confirm part was there, then to service department to schedule the service after that, which was another 3 weeks out for earliest service date (according to call center, not actual service writer). My first complaint is that I scheduled the initial service with about a month lead time, so there should not be any excuse for the dealership to not have what was needed since this was for official VW recall. My second complaint is the dealership never contacted me that the part was ready and I had to do this legwork myself.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
issues with my 2024 Infotainment system. Just admit you know about problem and don't have a solution Issue occurred within 24 hours of picking up car
TYPE:ServiceMODEL:TiguanYEAR:2022
My vehicle was taken in timely. Areas of concern were addressed. I was given an approximate wait time which was spot on. Everyone was pleasant and friendly.
TYPE:SalesMODEL:JettaYEAR:2025
Great experience. Salesperson and finance mgr gave a solid trade-in for my existing vehicle that required very little negotiation. This was a breathe of fresh air. Rest of the sales process was easy and streamlined. Love Burdick.