Average Score (278 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

278 Ratings

4.8 Average

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  • Theresa W.08-04-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Kevin C.08-03-2025

    TYPE:ServiceMODEL:Golf AlltrackYEAR:2019

    I rated five stars because Mark and the service team got me in quickly to address a potentially-serious problem with my VW. They diagnosed the problem, ordered a part and made a plan to have me return to have the repair completed under warranty. I couldn't have asked for more.

  • Gregory S.07-30-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

  • Ronnie S.07-24-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    Friendly and courteous. Provided ongoing communications and updates. The coffee could have been hotter less watered down… Seriously.. it would add to the total experience.

  • Jacqueline L.07-24-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

  • Elizabeth T.07-23-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Larry Connors was very helpful in my new car leasing experience.

  • Mark C.07-22-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    Manny and Ian made getting my new Atlas car lease go smoothly. I appreciate their attention to detail and being available to answer my question.

  • Angela C.07-21-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Manny was very friendly and easy to work with. No time wasted with back and forth of numbers and what he could get me in a new car for. I appreciated that. It was an easy, pleasant experience.

  • Michael O.07-21-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    In for a recall on infotainment system out quickly.

  • Albert R.07-20-2025

    TYPE:ServiceMODEL:PassatYEAR:2020

    made me happy