Average Score (266 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

266 Ratings

4.7 Average

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  • Elizabeth T.07-23-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Larry Connors was very helpful in my new car leasing experience.

  • Mark C.07-22-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    Manny and Ian made getting my new Atlas car lease go smoothly. I appreciate their attention to detail and being available to answer my question.

  • Angela C.07-21-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Manny was very friendly and easy to work with. No time wasted with back and forth of numbers and what he could get me in a new car for. I appreciated that. It was an easy, pleasant experience.

  • Michael O.07-21-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    In for a recall on infotainment system out quickly.

  • Albert R.07-20-2025

    TYPE:ServiceMODEL:PassatYEAR:2020

    made me happy

  • Philip D.07-19-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Booked my appointment about a week out. Explained that my overhead console had broken from the clips and was hanging down. When I arrived I was told the parts to repair this would have to be ordered. I was furious that the parts were not pre ordered seeing VW is aware it has an issue with this trouble.

  • Bruce W.07-18-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    My Atlas required an oil change and 2 recall notices. I was able to set up an appt date and time that fit my needs. When I brought my car in the service rep was very friendly, easy to work with and answered all my questions in a professional manner.

  • Todd C.07-18-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

  • Adriana K.07-17-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Ian, sales staff, was very helpful and knowledgeable. He took the time to show us the different models and after purchase, took the time to show us how everything worked. Very pleased with his service.

  • Richard S.07-16-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023