Average Score (277 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

277 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Lionel B.06-15-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Appointment times available! Was offered same day service but couldn’t take advantage of it and made a later date.

  • Amanda D.06-15-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    Fast Service and customer care

  • Melissa L.06-14-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    The folks at Burdick VW Service are amazing. They go above and beyond every time. They are very honest and trustworthy, I am on my 4th VW and I will not go to any other dealership.

  • Albert R.06-09-2025

    TYPE:ServiceMODEL:PassatYEAR:2020

    every thing was done quickly and good

  • Linda P.06-09-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    They make you feel welcome, the service representative explains what you should have done to your vehicle. Your vehicle is done in a timely fashion. At the end, the Service Representative explains what was done and walks you out to your vehicle. In my case it was helpful and appreciated.

  • Christine F.06-08-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    My sales associate, Manny, was exceptional at showing me this fantastic vehicle and walking me through the process, professionally and thoughtfully

  • Nikki A.06-07-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Staff is always so pleasant and helpful.

  • Richard M.06-06-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    My appointment was my yearly inspection. I was done in a prompt time and they answered all my questions.

  • Susan F.06-06-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    I brought the car in for the 1 year service and had the tires rotated front to rear. All was well with that service. When I arrived home noticed a leaf on the windshield. When I got out of the car I picked it off and noticed - the NYS Inspection is due in June. Its inconvenient for me to run to Cicero from the city and wait for the car. Attentive service would have noticed the upcoming NYS date and inquired if I wanted it done at the same time.

  • Jason S.06-05-2025

    TYPE:SalesMODEL:AtlasYEAR:2025